FAQs

Finding Products

• Use the search bar at the top of the page
• Browse categories for a broader selection

Wishlist

• Click “Add to Wishlist” on any product page to save items for later

Stock Availability

• Product availability is displayed on each product page
• “Add to Cart” button indicates in-stock items
• Out-of-stock items show notifications or restock alert options

Guest Checkout

• Checkout without creating an account
• Registered accounts offer saved shipping info, order tracking, and exclusive offers

Payment Methods

• Credit/debit cards (Visa, Mastercard, American Express)
• PayPal

Payment Security

• Advanced security measures including SSL encryption protect your payment details

Coupon Codes

• Enter coupon codes in the designated field during checkout

Failed Payments

• You’ll receive a notification with retry options
• Ensure payment details are correct and funds are available

Returns

• 180-day return policy for eligible items
• Follow instructions in your order confirmation email
• Include invoice copy and return items in original condition
• Happy Hand Yarns covers return shipping costs

Exchanges

• Exchanges for different sizes/colors available
• Contact customer support for assistance

For additional questions: support@happyhandsyarn.com or +1-716-697-9872