FAQs
Shopping Information
How do I find a product?
You can use the search bar at the top of the page to locate specific products or browse our categories for a broader selection.
Can I save products to my wishlist?
Yes, you can save products for later by clicking the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is displayed on the product page. If a product is in stock, you will see an “Add to Cart” button. If it is out of stock, a notification or an option to receive updates when it becomes available may appear.
Can I purchase products as a guest?
Yes, you can checkout as a guest without creating an account. However, registering an account allows you to save shipping information, track orders, and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
Is my payment information secure?
Yes, we use advanced security measures, including SSL encryption, to protect your payment details and ensure your data remains safe.
Can I use a coupon code?
Yes, you can enter your coupon code in the designated field during checkout to apply it to your order.
What happens if my payment fails?
If your payment is unsuccessful, you will receive a notification with options to retry or use a different payment method. Please double-check your payment details and ensure sufficient funds are available.
Order Returns
What is your return policy?
We offer a 180-day return policy, allowing you to return eligible items within 60 days of receipt.
How do I return an item?
To initiate a return, follow the instructions in your order confirmation email. Please include a copy of the invoice and ensure the item is returned in its original condition.
Who pays for return shipping?
Happy Hand Yarns.
Can I exchange an item?
Yes, exchanges for a different size or color are possible. Please contact our customer support team for assistance.
For any additional inquiries, feel free to contact us at support@happyhandsyarn.com or +1-585-298-0375.
