Refund Policy

Overview

Welcome to Happy Hands Yarn. We are committed to ensuring your complete satisfaction with every purchase. Our return and refund policy provides a transparent and easy process for you to follow in case you need to return an item. This policy is applicable to all orders shipped within the United States.

Return Eligibility

• We accept returns for both defective and non-defective products.
• Returns are accepted for items in new condition only, meaning they must be unopened, unused, and in the original packaging with all tags intact.
• Returns must be requested within 180 days from the delivery date.

How to Initiate a Return

To initiate a return, please contact us via email at support@happyhandsyarn.com within 180 days of receiving your order. Please include the following details in your email:

• Your name
• Order number
• Description of the issue (if applicable)
• Photos/videos of the product (if applicable)
• Your preference for either a refund or exchange

Once we have received your request, we will review it and provide you with a return authorization. Returns without prior authorization may be rejected.

Return Shipping

• Return shipping is free for defective or damaged products.
• If you are returning a non-defective product, you will be responsible for return shipping costs.
• We recommend using a tracked shipping method to return items, as we are not responsible for lost or damaged packages during the return shipping process.

Refund Processing

• Once your return is received, it will be inspected, and we will notify you of the approval or rejection of your refund.
• Refunds will be processed within 2 business days of receiving the returned item.
• The refund will be issued to the original payment method.
• It may take 10-15 business days for the refund to appear in your account, depending on your bank.

Exchanges

• We accept exchanges for products that are defective or damaged.
• Exchanges are subject to stock availability.
• If you wish to exchange an item, please follow the return process outlined above and specify the exchange request in your communication.

Non-Eligible Returns

We cannot accept returns or exchanges for the following items:

• Used, washed, or altered items
• Items missing original packaging or tags
• Products with minor defects that can be easily fixed (e.g., loose threads)
• Items damaged by customer misuse or neglect

Order Cancellations

• Orders may be canceled within 24 hours of placement.
• Cancellations after this time are not possible if the order has already been shipped.
• A 10% cancellation fee of the total order value will apply for cancellations made within the 24-hour window.
• To cancel your order, email us at support@happyhandsyarn.com with your order number, full name, and reason for cancellation.

Important Notes

• All returned items must be in their original, unused condition to qualify for a refund or exchange.
• We are not responsible for damages that occur during return shipping, so please ensure the package is properly secured.
• Unauthorized returns may be rejected.
• Refunds are processed to the original payment method used for the purchase.
• For international orders, please be aware that different policies may apply.

Contact Information

Happy Hands Yarn
Sarfarazali Fakirbhai Shaikh LLC
8950 56th Ave Apt 3J, Elmhurst, NY 11373, USA
Phone: +1-716-697-9872
Email: support@happyhandsyarn.com
Support Hours: Monday–Friday, 9:00 AM–6:30 PM (EST)

Return Policy URL

For more details, please visit our Return Policy page:
https://happyhandsyarn.com/returns-exchanges/

Effective Date: April 6, 2025
Last Updated: April 6, 2025