Refund Policy

Happy Hand Yarns
Phone: +1-585-298-0375
Email: support@happyhandsyarn.com
Adress: 8950 56th Ave Apt 3j, Elmhurst, NY, 11373 United States of America

At Happy Hand Yarns, we value customer satisfaction and strive to provide a smooth shopping experience. Please review our refund policy carefully to understand our terms for cancellations, returns, and refunds.

Order Exchanges

To ensure accuracy, please carefully check your order details—including size, design, and quantity—before completing your purchase.

• We do not offer exchanges for mistakes in order selection.
• If you need to make changes, you can cancel your order within 24 hours and place a new one.
• For assistance, contact us at support@happyhandsyarn.com.

Order Cancellations

• You may cancel your order within 24 hours of placing it. After this period, the order may already be in processing and cannot be canceled.
• Cancellation Fee: A 10% cancellation fee (based on the total order value) will apply.
• To request a cancellation, email support@happyhandsyarn.com with your order details.

Returns and Refunds

We accept returns and provide refunds within 180 days of delivery. After this period, all sales are final.

Eligible Refund Conditions

A refund will be issued for the following cases:

• Items arrive damaged or broken.
• You receive the wrong item.
• The product significantly differs from the original description (e.g., incorrect design, size, or material).
• Items do not match your order.

Ineligible Items for Return/Refund

We do not accept returns or refunds for:

• Items that have been worn, washed, or altered.
• Items missing original tags or packaging.
• Defective items not caused by our mistake.
• Items with minor, fixable defects (e.g., loose threads).

Note: All returned items must be in original condition and packaging.

Refund Claim Requirements

When submitting a refund request, please provide:

• Proof of purchase (receipt or order confirmation).
• Evidence of defects/issues (clear photos or videos).
• Shipping label or receipt for returned items.
• Relevant communication records (e.g., email screenshots).

Return and Refund Process

1. Contact Us
   • Email support@happyhandsyarn.com with the required documents.
   • We will respond within 2-3 business days regarding your claim’s eligibility.
2. Return Authorization
   • If approved, we will send return instructions, including the return address.
   • Do not ship items before receiving confirmation.
3. Return Shipment
   • Use a local post office or courier to return items.
   • Provide us with the tracking number.
   • Customers are responsible for return shipping costs.
4. Refund Confirmation
   • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.

Refund Processing Time

• Refunds are processed within 2 business days after receiving the returned items.
• Refunds include the original shipping cost.
• It may take 10-15 business days for the funds to appear in your account, depending on your payment provider.
• If delays occur, please contact your bank or credit card provider.

Important Notes

• Our return policy is valid for 180 days from the delivery date.
• Customers must cover return shipping costs.
• We are not responsible for damages or losses during return shipping.
• Always contact our Support Team before initiating a return.

Need Help?

For any questions or concerns, please reach out to us:

• Email: support@happyhandsyarn.com
• Phone: +1-585-298-0375
• Support Hours: 9:00 AM – 6:30 PM (GMT+7), Monday – Friday

Thank you for choosing Happy Hand Yarns! We’re here to assist you.