Returns & Exchanges

Overview

At Happy Hands Yarn, your satisfaction is our priority. We accept returns and exchanges for most products in compliance with U.S. e-commerce guidelines. This policy applies to customers located in the United States only.

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

Product Condition

• Only new items are eligible for return or exchange
• Products must be unopened, unused, unwashed, and have original tags and packaging intact
• A valid proof of purchase (sales receipt or order confirmation) must be provided

Return Window

• You must initiate a return within 180 days of receiving your order
• Return windows may be extended during certain holiday seasons

Return Methods

• Returns are accepted by mail only
• Returns cannot be made in-store or at drop-off locations

Return Process

To initiate a return, contact us at support@happyhandsyarn.com with the following:

• Your name
• Order number
• Description of the issue
• Clear photographs (if applicable)
• Your preference for a refund or exchange

Steps to Complete Your Return:

1. Request approval via email
2. Include a printout of your purchase confirmation in the package
3. Ship your return via a local courier to the return address provided
4. Provide us with the tracking number
5. Await confirmation—we will email you once your return has been received and inspected

Return Costs

• For defective or damaged products, we provide a prepaid return label—return shipping is free
• For non-defective returns, customers are responsible for shipping costs unless otherwise stated

Refunds

• Approved refunds will be processed within 2 business days
• It may take additional time for the funds to appear in your account, depending on your bank or payment provider

Exchanges

• We accept exchanges for eligible products meeting the return conditions listed above

Non-Returnable Items

We do not accept returns for:

• Customized products with customer-submitted text or images that include errors
• Sale or clearance items (unless defective)
• Products that have been used, washed, or damaged due to customer handling

Fraud Prevention

To prevent abuse, orders that are flagged as high-risk may require identity verification before a return is processed. Failure to verify may result in cancellation.

Contact Us

Happy Hands Yarn
Sarfarazali Fakirbhai Shaikh LLC
8950 56th Ave Apt 3J, Elmhurst, NY, 11373, USA
Email: support@happyhandsyarn.com
Phone: +1-716-697-9872
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)

Effective Date: April 6, 2025
Last Updated: April 6, 2025